Office Manager

MacGregor Recruitment have an opportunity for an Office Manager to join our client, a highly successful and established manufacturer and supplier of windows and doors to trade.

You will oversee the Customer Services and Order Processing departments, ensuring that a good customer experience is delivered and that service level agreements are consistently achieved. 

Office Manager role:

• Supported by 2 x team leaders to lead the day to day operations of the Customer Service and Sales Order processing teams
• Build good customer relations, resolving any escalated issues effectively as they arise
• Implement effective methods and strategies to enhance performance, productivity & profitability
• Ensure smooth communication and coordination between functions.
• Analyse data to create action plans & monitor KPIs
• A hands on role, you will also support and work alongside the CS and SOP teams as required 

Skills & Experience

• Order processing and Customer Service experience within the window / door sector is essential 
• Specific experience of quotations and order processing using a window designer is essential 
• Excellent people, rapport building, communication and problem-solving skills are critical
• The successful candidate will be customer centric in approach, analytical, self motivated, process driven and have strong leadership skills
• Experience of working with ERPs and CRMs and excellent computer skills.

Package:

The role is offered with a salary to £43k DOE working Monday to Friday at the Offices in Stoke.